Payment & Billing Policy

Company Registration Details

• Legal name: WawaCloud Inc.
• Operating brand: WawaNode
• Corporation number: 1796675-0
• Business number (BN): 712062637RC0001
• Date of incorporation: May 26, 2026
• Governing legislation: Canada Business Corporations Act (CBCA), federal corporation
• Registered office: 366 Coachwhip Trail, Newmarket, ON L3X 2R2, Canada
• Website: https://wawanode.com

WawaCloud Inc. is the legal contracting party for the Services; WawaNode is its operating brand. The registered office is the corporation's legal address, not a customer-support channel.

Effective date: March 28, 2026

Operating entity: WawaCloud Inc. (operating as "WawaNode", "we", "us")

WawaCloud Inc. is a corporation incorporated under the Canada Business Corporations Act (CBCA), a Canadian federal corporation, with its registered office in the Province of Ontario, Canada. WawaNode (哇哇) is the operating brand of WawaCloud Inc., and WawaCloud Inc. is the legal contracting party that provides the service.

Website: https://wawanode.com

How to contact us: For any matter relating to accounts, payments, or billing, please open a support ticket through your console (Dashboard → Tickets, at https://wawanode.com/dashboard/tickets/new) or email one of the addresses below. WawaCloud publishes its registered office above but does not publish a telephone number; all contact should be made through the ticket system or the email addresses below.

• Customer support: support@wawanode.com
• Payment and billing matters: support@wawanode.com
• Abuse reports: abuse@wawanode.com
• Legal matters: legal@wawanode.com
• Privacy matters: privacy@wawanode.com
• Copyright / DMCA complaints: dmca@wawanode.com

1. Overview

This Payment & Billing Policy (the "Policy") explains the rules that WawaCloud Inc. (operating as "WawaNode," "WawaCloud," "we," "us," or "our") applies to payments, invoicing, renewals, automatic charges, late payment, suspension, termination, account balance, taxes, chargebacks, and payment disputes when we provide customers with cloud servers, VPS, dedicated servers, IP addresses, bandwidth, storage, software licenses, technical support, and other related services.

This Policy forms part of the Terms of Service, the Refund Policy, the Acceptable Use Policy, the Service Level Agreement (SLA), the Privacy Policy, the Data Processing Agreement (DPA), and other applicable terms.

By placing an order, completing a payment, renewing a service, using a service, or continuing to use any of our products, you confirm that you have read, understood, and agreed to this Policy.

2. Fees and Pricing

You agree to pay the applicable fees as set out on the product page, the order page, an invoice, a quotation, the control panel, or as confirmed in writing by both parties.

Fees may include, but are not limited to:

1. VPS / cloud server fees;
2. Dedicated server fees;
3. Bare-metal server fees;
4. IP address fees;
5. Additional IP address fees;
6. Bandwidth fees;
7. Excess traffic fees;
8. Storage fees;
9. Snapshot, backup, or image fees;
10. Software license fees;
11. Control panel license fees;
12. Setup fees;
13. Installation fees;
14. Migration fees;
15. Technical support fees;
16. Managed service fees;
17. Custom configuration fees;
18. Late payment or overdue-handling fees, where applicable;
19. Chargeback handling fees;
20. Other fees related to the services.

Unless expressly stated otherwise, all prices exclude taxes, transaction fees, bank fees, currency conversion fees, and third-party charges.

3. Billing Currency and Payment Channels

Our service prices are denominated in Chinese yuan (CNY). The actual amount charged may vary depending on exchange rates, payment channel, and card issuer.

We currently support the following payment methods:

1. Alipay (支付宝);
2. WeChat Pay, card, or USDT.

We reserve the right to add, remove, restrict, or refuse certain payment methods based on risk control, compliance, region, product type, account status, or business needs.

4. Prepayment Principle

Unless otherwise agreed in writing by both parties, our services are generally provided on a prepaid basis.

You must complete payment before a service is provisioned, renewed, upgraded, resourced up, or before the related features are used.

If a payment is not completed, fails, is reversed, presents a fraud risk, or its status cannot be confirmed, we reserve the right to refuse provisioning, suspend the order, cancel the order, or require additional verification.

5. Billing Cycle

The billing cycle for a service is governed by the information shown on the product page, the order page, an invoice, or the control panel.

Common billing cycles may include:

1. Monthly;
2. Quarterly;
3. Semi-annual;
4. Annual;
5. Usage-based (metered);
6. One-time charges;
7. Custom cycles.

Once confirmed, a billing cycle generally continues until you cancel the service, the service expires, the service is terminated, or both parties agree otherwise in writing.

6. Invoices and Billing Generation

We may generate a renewal invoice before a service expires, or generate an invoice when you purchase, upgrade, add resources, or incur overage charges.

Invoices may be communicated to you through:

1. The account control panel;
2. The account email address;
3. The ticket system;
4. System notifications;
5. Other reasonable means.

You are responsible for regularly reviewing your account, email, invoice status, and service expiry dates. Failure to receive a notice does not relieve you of your payment obligations.

7. Payment Confirmation

Whether a service is provisioned, renewed, or restored depends on our confirmation that a valid payment has been received.

The following circumstances may delay payment confirmation:

1. Review by the payment provider;
2. Bank processing delays;
3. Mismatched payment amount;
4. Missing payment reference;
5. Risk-control review;
6. Abnormal payment source;
7. Incomplete account information;
8. Payment flagged as high risk;
9. Third-party payment system failure.

Until payment is confirmed, we have no obligation to provision, renew, restore, or continue providing a service.

8. Automatic Renewal

If your account has automatic renewal, subscription billing, or a saved payment method enabled, you authorize us or a third-party payment processor to charge you automatically when the service is due for renewal.

You are responsible for ensuring that:

1. The payment method is valid;
2. The account balance is sufficient;
3. The payment platform account is in good standing;
4. The payment is not declined by the bank or payment provider;
5. Changes in taxes, fees, or exchange rates do not cause the payment to fail;
6. You cancel automatic renewal or the service in a timely manner when it is no longer needed.

A failed automatic renewal may result in suspension, termination, deletion of data, or reclamation of IP addresses.

9. Manual Renewal

If automatic renewal is not enabled, you must complete renewal manually before the service expires.

Services not renewed on time may be suspended, restricted, terminated, or deleted after expiry.

We may send renewal reminders, but we do not guarantee that they will be sent or delivered. Renewal reminders are provided as a courtesy and do not constitute a commitment to continue retaining a service or data.

10. Late Payment

If an invoice remains unpaid on its due date, we reserve the right to take one or more of the following actions:

1. Suspend the service;
2. Restrict the network;
3. Restrict control panel access;
4. Suspend renewals;
5. Suspend technical support;
6. Halt automated deployment;
7. Reclaim resources;
8. Delete the server or data;
9. Reclaim IP addresses;
10. Terminate the service;
11. Refuse new orders;
12. Apply the account balance toward the outstanding amount;
13. Take recovery measures permitted by law.

During the overdue period, the service may continue to incur fees unless it has been formally cancelled or terminated.

11. Grace Period

We may decide whether to offer a grace period based on product type, account status, payment history, resource availability, and business risk.

A grace period is not a customer's automatic right. Even if we have provided a grace period in the past, this does not mean we will continue to do so in the future.

Some products may have no grace period, including but not limited to:

1. Dedicated servers;
2. Bare-metal servers;
3. Private servers;
4. Scarce IP resources;
5. Promotional products;
6. High-risk accounts;
7. Accounts with existing arrears or chargeback records;
8. Resources that an upstream supplier requires to be released immediately.

If a service is not paid within the grace period, we may suspend, terminate, or delete it at any time.

12. Service Suspension

If an invoice is overdue, a payment fails, a payment is reversed, an account presents a risk, or there is a breach of applicable policies, we may suspend all or part of a service.

Service suspension may result in:

1. The server being inaccessible;
2. The network being disconnected;
3. Restricted control panel access;
4. IP addresses being unavailable;
5. Data being inaccessible;
6. Automatic backups or snapshots stopping;
7. Restricted technical support;
8. Restricted renewal or upgrade functions.

During suspension, the related fees may continue to accrue unless the product page or a written agreement states otherwise.

13. Termination and Data Deletion

If an invoice remains unpaid for an extended period, or an account presents serious risk, chargeback, fraud, abuse, illegal conduct, or policy violations, we may terminate the service.

After termination, we may:

1. Delete the server;
2. Delete disk data;
3. Delete snapshots and backups;
4. Reclaim IP addresses;
5. Reclaim bandwidth, storage, and other resources;
6. Close the account;
7. Refuse future orders;
8. Retain necessary accounting, security, compliance, and dispute-handling records.

You are responsible for backing up your data before a service expires, is cancelled, is suspended, or is terminated. We do not guarantee that data can be recovered after termination.

14. Account Balance

The account balance may be used to purchase or renew the services we support.

The account balance is generally subject to the following limitations:

1. It has no cash value;
2. It generally cannot be withdrawn;
3. It is generally non-transferable;
4. It may be used only within a WawaNode platform account;
5. It may not be used for services that violate our policies or are restricted;
6. It may be limited by account status, risk control, arrears, or abuse records;
7. It may be applied, with priority, toward unpaid invoices, chargeback fees, abuse-handling fees, or other amounts due.

The account balance may originate from top-ups, refunds, service compensation, manual adjustments, promotional credit, or other credits.

Promotional credit, discount balances, service credits, and SLA compensation are generally non-withdrawable, non-transferable, and non-redeemable for cash.

15. Coupons, Discounts, and Promotions

We may offer coupons, discount codes, promotional pricing, credits, or limited-time campaigns.

Coupons and promotions are generally subject to the following rules:

1. They are valid only during the specified period;
2. They apply only to the specified products;
3. They cannot be redeemed for cash;
4. They are non-transferable;
5. They cannot be combined unless expressly permitted;
6. They do not apply to invoices already generated or paid, unless we permit it;
7. There is no guarantee that the same discount will apply on renewal;
8. Abuse of an offer may result in order cancellation or account restriction;
9. Promotional products are generally non-refundable unless the product page states otherwise.

We reserve the right to modify, suspend, or cancel any promotion at any time.

16. Price Changes

We may adjust prices for reasons including:

1. Changes in data center costs;
2. Changes in upstream bandwidth costs;
3. Changes in IP address costs;
4. Changes in hardware costs;
5. Changes in software license fees;
6. Exchange rate changes;
7. Changes in tax or compliance costs;
8. Product upgrades or resource adjustments;
9. Market and business changes;
10. Changes in supplier policies.

For recurring services, price changes will generally take effect from the next billing cycle, unless the law, an upstream supplier, a data center, a software licensor, or special circumstances require an immediate adjustment.

If you do not agree to a price change, you should cancel the relevant service before the new billing cycle begins.

17. Taxes

Unless expressly stated otherwise, prices do not include any taxes.

You are responsible for paying taxes arising from the purchase, use, or receipt of services, including but not limited to:

1. Sales tax;
2. Use tax;
3. Value-added tax (VAT);
4. Goods and services tax (GST);
5. Customs duties;
6. Withholding tax;
7. Government charges;
8. Other applicable taxes.

If the law requires us to collect or remit taxes, we may add the relevant taxes to your invoice.

If you require tax-exempt treatment, you must provide valid exemption documentation before payment. Exemption documentation submitted after payment is not guaranteed to result in a retroactive adjustment.

18. Currency and Exchange Rates

Service prices are denominated in Chinese yuan (CNY). Where currency conversion is involved, the actual amount charged may be affected by:

1. Payment provider exchange rates;
2. Bank exchange rates;
3. Card issuer fees;
4. Cross-border transaction fees;
5. Currency conversion fees;
6. Exchange rate fluctuations.

We are not responsible for any difference arising from exchange rate changes, bank fees, payment provider fees, or cross-border transaction fees.

19. Transaction Fees

Third-party payment providers, banks, or other service providers may charge fees.

Unless stated otherwise, you are responsible for:

1. Payment platform fees;
2. Bank transfer fees;
3. Currency conversion fees;
4. Refund fees;
5. Chargeback handling fees;
6. Other third-party charges.

If a refund is approved, third-party fees may not be refundable.

20. Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, bank dispute, payment reversal, or similar action, we may immediately suspend or terminate the relevant service.

A chargeback or payment dispute may result in:

1. Account suspension;
2. Service suspension;
3. Data deletion;
4. Reclamation of IP addresses;
5. Order cancellation;
6. Refusal of future orders;
7. A chargeback handling fee;
8. Additional identity verification requirements;
9. Application of the account balance toward the disputed amount;
10. Recovery measures permitted by law.

If you believe an invoice contains an error, you should first contact us through the ticket system or by email (support@wawanode.com). Initiating a chargeback without first contacting us may be treated as high-risk payment behavior.

21. Fraud and High-Risk Payments

We may, based on risk-control needs, refuse, suspend, or cancel any of the following payments or orders:

1. Use of a stolen payment method;
2. A payer that does not match the account information;
3. An abnormal payment source;
4. Payment using a proxy, VPN, Tor, or high-risk network;
5. A payment flagged as high risk by the payment provider;
6. False or incomplete account information;
7. A history of chargebacks;
8. A history of abuse;
9. Abnormal ordering behavior;
10. Involvement of a sanctioned region, individual, or entity;
11. Other circumstances that may create legal, financial, or business risk.

We may require you to provide identity verification, company documentation, proof of payment, a description of business use, or other materials.

If you refuse to provide them or fail the review, we may cancel the order, suspend the account, or refuse service.

22. Overage Fees

If your service uses resources beyond what your plan includes, overage fees may apply.

Overage fees may include:

1. Excess traffic fees;
2. Additional bandwidth fees;
3. Additional IP address fees;
4. Additional storage fees;
5. Additional backup fees;
6. Additional snapshot fees;
7. Additional technical support fees;
8. Other fees for resources or services beyond your plan.

You are responsible for monitoring your resource usage. Failure to notice increased usage is not a basis for refusing payment or requesting a refund.

23. Upgrades, Downgrades, and Changes

You may request an upgrade, downgrade, or change to a service, subject to product support.

An upgrade, downgrade, or change may result in:

1. Immediate fees;
2. Prorated fees;
3. New billing cycle fees;
4. Setup fees;
5. Migration fees;
6. Price differences;
7. Non-refundable fees;
8. Downtime or data migration risk.

Some products may not support downgrades or changes, including dedicated servers, custom configurations, promotional products, or services subject to upstream restrictions.

The fees and risks arising from an upgrade, downgrade, migration, or change are governed by the product page, the order page, ticket confirmation, or a written statement by both parties.

24. Cancelling a Service

You may submit a cancellation request through your account panel, the ticket system (https://wawanode.com/dashboard/tickets/new), or another method we designate.

The following actions do not constitute a valid cancellation:

1. Ceasing to use the service;
2. Shutting down the server;
3. Deleting files;
4. Not logging into the account;
5. Removing the payment method;
6. Charging back an invoice;
7. Not paying a renewal invoice;
8. Sending a cancellation request to a non-designated channel;
9. Expressing an intent to cancel only through informal chat.

Until cancellation formally takes effect, the service may continue to be billed.

Cancellations and refunds are handled in accordance with our Refund Policy.

25. Service Expiry and Resource Release

After a service expires, if renewal is not completed, we may suspend, terminate, or release the service based on product type and resource availability.

Resource release may include:

1. Deleting the server;
2. Deleting disks;
3. Deleting data;
4. Deleting backups;
5. Deleting snapshots;
6. Reclaiming IP addresses;
7. Reclaiming storage;
8. Reclaiming bandwidth resources;
9. Releasing dedicated server hardware;
10. Shutting down the relevant service.

Once resources are released, we generally cannot guarantee that the service or data can be recovered.

26. Billing Errors

If you believe an invoice contains an error, you should contact us as soon as possible.

You should provide:

1. Your account email;
2. The invoice number;
3. The order number;
4. The service ID;
5. Payment records;
6. A description of the error;
7. Relevant screenshots or proof.

We will review the matter based on billing records, payment records, service records, and system logs.

If a billing error is confirmed, we may:

1. Correct the invoice;
2. Issue account balance;
3. Make a service adjustment;
4. Provide a refund, where applicable;
5. Take other reasonable measures.

27. Billing Notices and Contact Information

You must ensure that your account email, billing contact, and other contact details are accurate, valid, and kept up to date.

If you fail to receive a notice for any of the following reasons, you bear the related responsibility:

1. An incorrect email address;
2. An unavailable email address;
3. Email being intercepted;
4. Email going to spam;
5. The account contact leaving;
6. Failure to update contact details in time;
7. Failure of the domain or email service;
8. Failure to check control panel notifications.

A billing notice sent to your registered account email or control panel is generally deemed delivered.

28. Multiple and Linked Accounts

If we believe that multiple accounts are controlled by the same person, company, payment method, device, network, contact, or affiliated party, we may treat them as linked accounts.

If any linked account has arrears, chargebacks, fraud, abuse, violations, or risk-control concerns, we may apply restrictions to the other linked accounts, including suspending services, refusing orders, requiring verification, or applying account balances toward outstanding amounts.

29. Authorized Payments

You represent and warrant that you are authorized to use the payment method provided and to purchase services on behalf of the relevant individual, company, or organization.

If you are purchasing services on behalf of a company or organization, you confirm that you are authorized to bind that company or organization to the payment obligation.

Unauthorized use of another person's payment method, company account, Alipay or WeChat Pay account, card, USDT wallet, or bank account may result in service suspension, account closure, refusal of refunds, and legal consequences.

30. Payment Records and Data Retention

We may retain payment, billing, invoice, refund, chargeback, and transaction records as required by law, taxation, accounting, auditing, risk control, security, dispute handling, and business needs.

Such records are processed and retained in accordance with our Privacy Policy. For business customers, the Data Processing Agreement (DPA) also applies. WawaCloud acts as the controller of customer data.

Even after an account is closed, we may retain the relevant accounting and compliance records for as long as necessary.

31. Fee Treatment for Policy Violations

If a service is suspended, restricted, or terminated for violating the Terms of Service, the Acceptable Use Policy, the Abuse Complaint Policy, the DMCA / Copyright Complaint Policy, or applicable law, the related fees are generally non-refundable.

If a violation results in additional costs, we may require you to bear the related costs, including but not limited to:

1. Abuse handling fees;
2. Chargeback handling fees;
3. Upstream supplier penalties;
4. Data center handling fees;
5. IP blacklist handling fees;
6. Legal fees;
7. Manual handling fees;
8. Other reasonable losses or costs.

32. Changes to This Policy

We may update this Policy from time to time to reflect changes in law, taxation, payment rules, supplier policies, products, risk-control needs, or business adjustments.

The updated Policy will be published on our website with a new effective date. Your continued purchase, renewal, or use of services after an update constitutes acceptance of the updated Policy.

For invoices already generated, the rules applicable when the invoice was generated will generally apply, unless the law, a payment provider, a supplier policy, or special circumstances require otherwise.

33. Governing Law and Dispute Resolution

This Policy, and any dispute arising out of or relating to this Policy, payments, billing, or the related services, is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict-of-laws rules.

You agree that any dispute, controversy, or claim arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, and you irrevocably submit to the personal jurisdiction of those courts and waive any objection based on inconvenient forum, except where applicable law mandates otherwise.

34. Contact Us

If you have any questions about payments, billing, invoices, renewals, account balance, chargebacks, or payment disputes, please contact us as follows. WawaCloud publishes its registered office above but does not publish a telephone number; all contact should be made through the ticket system or the email addresses below:

• Ticket system: Dashboard → Tickets (https://wawanode.com/dashboard/tickets/new)
• Customer support: support@wawanode.com
• Abuse reports: abuse@wawanode.com
• Legal matters: legal@wawanode.com
• Privacy matters: privacy@wawanode.com
• Copyright / DMCA complaints: dmca@wawanode.com

35. Language

This English version is provided for reference and understanding. If there is any inconsistency or conflict between the Chinese version and this English version, the English version shall prevail, unless applicable law mandates otherwise.