Cookie Policy

Company Registration Details

• Legal name: WawaCloud Inc.
• Operating brand: WawaNode
• Corporation number: 1796675-0
• Business number (BN): 712062637RC0001
• Date of incorporation: May 26, 2026
• Governing legislation: Canada Business Corporations Act (CBCA), federal corporation
• Registered office: 366 Coachwhip Trail, Newmarket, ON L3X 2R2, Canada
• Website: https://wawanode.com

WawaCloud Inc. is the legal contracting party for the Services; WawaNode is its operating brand. The registered office is the corporation's legal address, not a customer-support channel.

Effective date: February 5, 2026

Company name: WawaCloud Inc. (operating as "WawaNode", "we", "us")

WawaCloud Inc. is a corporation incorporated under the Canada Business Corporations Act (CBCA), a Canadian federal corporation, with its registered office in the Province of Ontario, Canada. WawaNode (哇哇) is the operating brand of WawaCloud Inc.

Website: https://wawanode.com

Contact and support: Sign in to the console → Tickets, and open a support ticket at https://wawanode.com/dashboard/tickets/new

• Customer support email: support@wawanode.com
• Abuse reports email: abuse@wawanode.com
• Legal email: legal@wawanode.com
• DMCA / copyright complaints email: dmca@wawanode.com
• Privacy email: privacy@wawanode.com

1. Overview

This Cookie Policy (the "Policy") explains how WawaCloud Inc. (operating as "WawaNode," "we," "us," or "our") uses cookies, local storage, session storage, pixel tags, logs, device identification technologies, and similar technologies when you access or use our website, account systems, control panel, billing system, ticketing system, and other online services.

This Policy forms part of our Privacy Policy and should be read together with the Terms of Service, Privacy Policy, Acceptable Use Policy, Refund Policy, Service Level Agreement (SLA), DMCA / Copyright Complaints Policy, Data Processing Agreement (DPA), Payments and Billing Policy, Technical Support Policy, and Abuse Complaints Policy.

By accessing or continuing to use our website and services, you acknowledge that we may use cookies and similar technologies in accordance with this Policy.

2. What Are Cookies

Cookies are small text files that a website stores in your browser or device. Cookies can be used to identify a browser, maintain login state, remember preferences, improve security, analyze website usage, or support website functionality.

In addition to cookies, we may also use similar technologies, including but not limited to:

1. Local storage;
2. Session storage;
3. Pixel tags;
4. Log files;
5. Device identifiers;
6. Browser fingerprints or similar identifying information;
7. Security tokens;
8. Session identifiers;
9. Analytics and monitoring tools.

For ease of reading, references to "cookies" in this Policy generally also include the similar technologies described above.

3. Why We Use Cookies

We may use cookies and similar technologies for the following purposes:

1. To keep the website and account systems functioning properly;
2. To maintain user login state;
3. To identify account sessions;
4. To prevent unauthorized access;
5. To prevent fraud, abuse, credential stuffing, attacks, or anomalous logins;
6. To remember user preferences;
7. To improve website performance;
8. To analyze traffic and page usage;
9. To provide billing, ticketing, and control panel functionality;
10. To conduct security monitoring and error troubleshooting;
11. To measure product and page performance;
12. To support marketing, promotion, or conversion analysis, where applicable;
13. To comply with legal, compliance, security, and risk-control requirements.

4. Types of Cookies

We may use the following types of cookies.

4.1 Strictly Necessary Cookies

Strictly necessary cookies are cookies required for the website, account systems, control panel, billing system, and security functions to operate properly.

These cookies may be used for:

1. User login;
2. Session management;
3. Form submission;
4. Account verification;
5. Preventing CSRF attacks;
6. Preventing fraud;
7. Maintaining shopping cart or order flows;
8. Storing security tokens;
9. Processing billing and payment flows;
10. Providing ticketing and customer support functionality.

If strictly necessary cookies are disabled, some features of the website or services may not function properly.

4.2 Security and Risk-Control Cookies

We may use security and risk-control cookies to protect account, system, network, and payment security.

These cookies may be used for:

1. Identifying anomalous logins;
2. Detecting brute-force attempts;
3. Detecting credential stuffing;
4. Preventing automated abuse;
5. Preventing fraudulent orders;
6. Identifying high-risk devices or browsers;
7. Detecting proxies, VPNs, or anomalous sources;
8. Supporting payment risk control;
9. Recording security events;
10. Preventing account takeover.

These cookies are important for the secure operation of IDC / cloud server services and generally cannot be fully disabled through website settings.

4.3 Functional Cookies

Functional cookies are used to remember your preferences and improve your experience.

These cookies may be used for:

1. Remembering language preferences;
2. Remembering interface settings;
3. Remembering region or currency selection;
4. Remembering whether certain prompts have been dismissed;
5. Remembering certain non-sensitive information in forms;
6. Optimizing the display of the user interface.

If functional cookies are disabled, some personalized settings may not be saved.

4.4 Analytics Cookies

Analytics cookies help us understand how the website and services are used.

These cookies may be used for:

1. Counting visits;
2. Analyzing page views;
3. Understanding traffic sources;
4. Measuring page load performance;
5. Identifying common errors;
6. Optimizing website structure;
7. Improving product pages;
8. Analyzing conversion effectiveness;
9. Conducting internal statistics and business analysis.

Analytics cookies are generally not used to directly identify your real identity, but they may be associated with IP addresses, device information, browser information, or access records.

4.5 Marketing and Promotion Cookies

If we conduct advertising, remarketing, affiliate promotion, conversion tracking, or similar activities, we may use marketing cookies.

These cookies may be used for:

1. Measuring advertising effectiveness;
2. Tracking conversions from promotional links;
3. Avoiding repeated display of irrelevant ads;
4. Analyzing which channels visitors come from;
5. Optimizing marketing campaigns;
6. Recording promotional activities or referral sources.

If you do not wish to allow marketing cookies, you can restrict them through browser settings, cookie settings tools, or the opt-out mechanisms provided by third-party platforms.

If our website does not currently use advertising or remarketing cookies, this section serves only as a notice for the possible future use of such technologies.

5. Third-Party Cookies

We may permit third-party service providers to use cookies or similar technologies on our website or services.

Third-party services may include:

1. Payment processing services (such as Alipay, WeChat Pay, cards, and USDT);
2. Risk-control and anti-fraud services;
3. Identity verification services;
4. Online customer support or ticketing systems;
5. Website analytics services;
6. Error monitoring services;
7. Security protection services;
8. DDoS protection or WAF services;
9. Email and notification services;
10. Advertising or promotion analytics services, where applicable.

Third-party cookies are processed by the respective third parties in accordance with their own privacy and cookie policies. We do not control all the ways in which third-party cookies are used.

6. Information We May Collect Through Cookies

Through cookies and similar technologies, we may collect or process the following information:

1. IP address;
2. Device type;
3. Browser type;
4. Operating system;
5. Time of access;
6. Page access records;
7. Referral sources;
8. Session ID;
9. Login state;
10. Account ID or internal user identifier;
11. Language, region, or interface preferences;
12. Security tokens;
13. Risk scores or security signals;
14. Click, navigation, and dwell-time information;
15. Error information;
16. Payment or order flow status;
17. Logs related to control panel operations;
18. Other information related to the website, security, risk control, or service operation.

We process this information in accordance with our Privacy Policy.

7. Cookie Retention Periods

The retention period of a cookie depends on its type and purpose.

These typically include:

1. Session cookies: expire when the browser is closed, the session ends, or you log out;
2. Short-term cookies: may be retained for several hours to several days;
3. Functional cookies: may be retained for several days to several months;
4. Security cookies: may be retained for a longer period based on risk-control and security needs;
5. Analytics cookies: may be retained for a certain period based on analytics tool settings;
6. Marketing cookies: may be retained for a certain period based on advertising or promotion platform rules.

Some cookies can be manually deleted by you through your browser. After deleting cookies, you may need to log in again or reset your preferences.

8. How You Can Manage Cookies

You can manage, restrict, delete, or block cookies through your browser settings.

Common browsers generally allow you to:

1. View cookies;
2. Delete cookies;
3. Block third-party cookies;
4. Block all cookies;
5. Set website exceptions;
6. Automatically clear cookies when the browser is closed;
7. Enable private browsing mode;
8. Manage website storage permissions.

Please note that if you block or delete strictly necessary cookies, this may cause the following issues:

1. Inability to log in to your account;
2. The control panel not functioning properly;
3. Orders not being submitted;
4. Abnormalities in payment flows;
5. The ticketing system not functioning properly;
6. Failure of security verification;
7. Inability to save website settings;
8. Some pages or features being unavailable.

9. Browser "Do Not Track" Signals

Some browsers may offer a "Do Not Track" (DNT) signal.

Because the industry's approach to responding to DNT signals is not currently fully standardized, our website may not respond individually to all DNT signals.

You can still manage cookies through your browser's cookie settings, privacy settings, third-party opt-out tools, or the relevant settings we provide.

10. Account, Billing, and Control Panel Cookies

When you log in to your account, access the billing system, submit orders, manage servers, use the control panel, or submit tickets, we may use cookies and similar technologies to keep the services operating properly.

These cookies may be used for:

1. Account login state;
2. Shopping cart or order flows;
3. Billing and invoice processing;
4. Payment flows;
5. Server management operations;
6. Control panel authentication;
7. API or session security;
8. Ticket submission;
9. Preventing duplicate submissions;
10. Permission verification.

These cookies are generally strictly necessary cookies or security cookies.

11. Security, Anti-Fraud, and Abuse Prevention

As an IDC / cloud server service provider, we may use cookies, device information, logs, and similar technologies to identify and prevent the following conduct:

1. Account takeover;
2. Brute-force attacks;
3. Credential stuffing;
4. Fake registrations;
5. Payment fraud;
6. Chargeback risk;
7. Spam orders;
8. Abusive registrations;
9. Risks from proxies, VPNs, or anomalous sources;
10. Automated script abuse;
11. Malicious crawlers;
12. Ban evasion;
13. Other security and risk-control risks.

We may combine such information with order records, account information, payment status, login logs, and abuse records to protect our services, customers, suppliers, and third parties.

12. Relationship Between Cookies and Personal Information

Some cookie information may not directly identify you on its own, but when combined with account information, IP addresses, order information, logs, or other data, it may constitute personal information or personal data.

We process cookie-related personal information in accordance with our Privacy Policy, including its collection, use, storage, sharing, cross-border transfer, and protection. For business customers, such data processing is also governed by the Data Processing Agreement (DPA). WawaCloud Inc. acts as the controller of customer data in processing the foregoing information.

13. Cross-Border Transfers

WawaCloud Inc. is a service provider serving an international market. Information collected through cookies or similar technologies may be transferred to, stored in, or processed in countries or regions other than the one in which you are located.

Data protection laws may differ across regions. We will take reasonable protective measures in accordance with applicable law and our Privacy Policy.

14. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict-of-laws rules.

Any dispute, controversy, or claim arising out of or relating to this Policy or our use of cookies shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, and you hereby consent to the personal jurisdiction of such courts.

15. Children's Privacy

Our services are primarily intended for enterprises, organizations, developers, and users with full legal capacity, and are not intended for children.

We do not knowingly collect personal information from children under the age of 13 through cookies.

If you believe that a child has provided us with personal information through our website or services, please contact us at privacy@wawanode.com or open a ticket in the console.

16. Changes to Cookie Settings

We may adjust the way we use cookies for the following reasons:

1. Changes in website features;
2. Control panel updates;
3. Billing system updates;
4. Security and risk-control needs;
5. Legal or compliance requirements;
6. Changes in third-party services;
7. Adjustments to analytics or marketing tools;
8. Business operational needs.

If there is a material change to our use of cookies, we may notify you through a website announcement, a cookie notice, an update to the Privacy Policy, or other reasonable means.

17. Updates to This Cookie Policy

We may update this Policy from time to time to reflect changes in law, technology, business, services, or third-party tools.

The updated Policy will be published on our website and will indicate a new effective date.

Your continued use of the website or services after the Policy is updated indicates your acknowledgment of the updated use of cookies.

18. Contact Information

If you have any questions about this Cookie Policy, our use of cookies, or privacy-related matters, please contact us through the following channels:

WawaCloud Inc. (operating as "WawaNode" / "哇哇")

Website: https://wawanode.com

Support: Sign in to the console → Tickets, and open a support ticket at https://wawanode.com/dashboard/tickets/new

• Customer support email: support@wawanode.com
• Abuse reports email: abuse@wawanode.com
• Legal email: legal@wawanode.com
• DMCA / copyright complaints email: dmca@wawanode.com
• Privacy email: privacy@wawanode.com

We do not publish a fixed postal address or telephone number; please direct all contact through the ticketing system or role emails listed above.

19. Note on the Chinese Version

The Chinese version of this Policy is provided for the reading and understanding of Chinese-speaking users. In the event of any inconsistency or conflict between the Chinese version and the English version, the English version shall prevail, unless otherwise mandatorily required by applicable law.