Your registered email is a key credential for your account — invoices, billing receipts, renewal reminders, and important alerts are all sent there, so keep it valid and able to receive mail. Here are the two ways to change it.
Change it yourself (recommended)
If you can still log in and both your old and new mailboxes can receive mail, you can do this on your own in the dashboard:
- Sign in at wawanode.com → Dashboard (控制台).
- Open Account Settings (账户设置).
- Find the email address field, enter your new address, and save.
- We'll send a verification email — open the new mailbox and click the confirmation link to finish.
Once verified, the new email takes effect immediately, and all future invoices and alerts go to the new address.
Not receiving the verification email?
- Check your spam / junk folder first.
- Make sure the address is spelled correctly and the mailbox works normally.
- Some corporate or self-hosted mailboxes block system mail — try a mainstream provider (Gmail, Outlook, QQ, 163) to test.
Lost access to the old mailbox or can't log in
If you can no longer log in, or your old mailbox is inaccessible and never receives the verification email, do not register a new account. Instead, open a ticket:
- Go to Dashboard → Tickets (工单) (/dashboard/tickets/new).
- State the new email you want to use, and provide proof of account ownership (e.g. the payment payment record used at checkout, your original registered email, or a recent top-up / order number).
- After our team verifies your identity, we'll switch the email for you.
Still stuck?
If you hit any trouble during verification or the switch, open a ticket at Dashboard → Tickets (工单) and we'll help you out.