DMCA / Copyright Policy

Company Registration Details

• Legal name: WawaCloud Inc.
• Operating brand: WawaNode
• Corporation number: 1796675-0
• Business number (BN): 712062637RC0001
• Date of incorporation: May 26, 2026
• Governing legislation: Canada Business Corporations Act (CBCA), federal corporation
• Registered office: 366 Coachwhip Trail, Newmarket, ON L3X 2R2, Canada
• Website: https://wawanode.com

WawaCloud Inc. is the legal contracting party for the Services; WawaNode is its operating brand. The registered office is the corporation's legal address, not a customer-support channel.

Effective date: May 3, 2026

Company name: WawaCloud Inc. (operating as "WawaNode", "we", "us") Registered office: Province of Ontario, Canada (WawaCloud Inc. is a Canadian federal corporation incorporated under the Canada Business Corporations Act ("CBCA")) Website: https://wawanode.com Support and tickets: Console → Tickets (https://wawanode.com/dashboard/tickets/new) Support email: support@wawanode.com Abuse reports: abuse@wawanode.com Copyright / DMCA complaints: dmca@wawanode.com Legal affairs: legal@wawanode.com Privacy affairs: privacy@wawanode.com

1. Overview

This DMCA / Copyright Policy (the "Policy") explains how WawaCloud Inc. (operating as "WawaNode," and referred to as "WawaCloud," "we," "us," or "our") handles matters relating to copyright infringement, the Digital Millennium Copyright Act (the "DMCA"), copyright takedown notices, counter-notices, and repeat-infringer accounts. WawaNode is the operating brand of WawaCloud Inc., and WawaCloud Inc. is the contracting party that provides the service.

This Policy applies to copyright complaints and infringement handling that arise when you access or use our website, cloud servers, VPS, dedicated servers, IP addresses, bandwidth, network, storage, control panel, technical support, and other related services.

This Policy forms part of the Terms of Service and the Acceptable Use Policy. By using our services, you agree to comply with this Policy.

2. Copyright Complaint Contact

If you believe that content hosted, stored, transmitted, or published through WawaNode's services infringes your copyright, you may submit a notice to our copyright complaint contact.

WawaCloud does not publish a postal mailing address or telephone number. All copyright complaints, DMCA notices, and legal communications are handled by email or through a support ticket in the console.

Copyright complaint contact:

• Department: WawaNode Copyright Compliance Department
• Copyright / DMCA complaints: dmca@wawanode.com
• Legal affairs: legal@wawanode.com
• Abuse reports: abuse@wawanode.com
• Tickets: Console → Tickets (https://wawanode.com/dashboard/tickets/new)

For faster processing, copyright complaints should be sent to:

• dmca@wawanode.com

If the complaint also involves phishing, malware, fraud, spam, attacks, or other abuse, you may also send it to:

• abuse@wawanode.com

3. DMCA Designated Agent Notice

Our copyright complaint contact may be used to receive copyright complaints, DMCA notices, counter-notices, and related legal communications.

If WawaCloud, as an online service provider, seeks the relevant protections available under the DMCA, we may be required by applicable law to publish designated-agent information on our website and to register designated-agent information with the relevant copyright authority.

The contact information published on our website is used only for handling copyright and legal complaints. It does not constitute an admission that any particular content is infringing, nor does it mean that we actively monitor user content or assume liability for user content.

4. Copyright Complaint Notice Requirements

If you believe your copyrighted work has been used, copied, distributed, hosted, or displayed without authorization, the copyright complaint notice you submit should, where possible, include the following information:

1. A description of the copyrighted work alleged to have been infringed;
2. If multiple copyrighted works are involved, a representative list may be provided;
3. The specific location of the allegedly infringing content, such as a URL, IP address, domain name, file path, server information, or other information sufficient for us to locate the content;
4. The complainant's name, company name, or organization name;
5. The complainant's mailing address;
6. The complainant's telephone number;
7. The complainant's email address;
8. A statement that the complainant has a good-faith belief that the use of the complained-of content is not authorized by the copyright owner, its agent, or the law;
9. A statement that the information in the notice is accurate and, under penalty of perjury, that the complainant is the copyright owner or is authorized to act on behalf of the copyright owner;
10. The complainant's physical or electronic signature.

If the complaint is incomplete, the content cannot be located, required statements are missing, contact information is missing, or the basis of the rights cannot be confirmed, we may be unable to process it or may ask you to provide supplementary information.

5. Recommended Complaint Format

To facilitate processing, you may submit a copyright complaint in the following format:

• Complaint type: DMCA / copyright infringement complaint
• Copyright owner:
• Complainant name or company name:
• Complainant contact details:
• Complainant address:
• Complainant telephone:
• Complainant email:
• Description of the infringed work:
• Location of the allegedly infringing content:
• IP addresses, domain names, or URLs involved:
• Description of the alleged infringing conduct:

Statement 1: I have a good-faith belief that the use of the complained-of content is not authorized by the copyright owner, its agent, or the law.

Statement 2: I confirm that the information in this notice is accurate and, under penalty of perjury, that I am the copyright owner or am authorized to act on behalf of the copyright owner.

• Signature:
• Date:

6. Complaint Handling Process

Upon receiving a copyright complaint, we may take one or more of the following measures, depending on the content of the complaint, the evidence, legal requirements, the status of the service, and the actual circumstances:

1. Review whether the complaint contains the required information;
2. Request supplementary materials from the complainant;
3. Forward the complaint to the relevant customer or account holder;
4. Require the customer to remove, disable, or explain the relevant content;
5. Temporarily restrict the relevant content, service, IP address, or network access;
6. Suspend the relevant service;
7. Remove or disable the complained-of content;
8. Terminate the account or service of a repeat infringer;
9. Retain necessary records;
10. Take other necessary measures as required by law, upstream suppliers, or data centers.

Whether and which measure we take will be reasonably determined based on the nature of the complaint, the sufficiency of the evidence, the level of risk, our legal obligations, the status of the service, and prior history.

7. Temporary Restrictions and Takedowns

If a complaint appears on its face to satisfy the DMCA or other applicable copyright laws, or if we believe the complained-of content may create legal, upstream-supplier, data-center, network-reputation, or business risk, we may temporarily remove, disable, restrict, or suspend the relevant content or service without prior notice.

Such measures do not constitute a confirmation that the relevant content is necessarily infringing, nor an admission that we accept liability.

If you believe content was removed or disabled in error, you may submit a counter-notice in accordance with this Policy.

8. Your Obligations After Receiving a Copyright Complaint

If we forward a copyright complaint to you, you should handle and respond to it promptly.

You may be required to take the following measures:

1. Delete the complained-of content;
2. Disable the complained-of links;
3. Cease the relevant distribution activity;
4. Provide proof of authorization;
5. Submit a counter-notice;
6. Explain why the complaint is unfounded;
7. Take measures to prevent repeat infringement;
8. Provide necessary information as requested by us.

If you fail to respond promptly, refuse to act, repeatedly receive valid complaints, or the complaint involves serious infringement, pirated distribution, cracked software, unauthorized streaming, infringing download sites, or other high-risk content, we may suspend or terminate the relevant service.

9. Counter-Notice

If you believe your content was removed or disabled in error, or that the complainant misidentified the relevant content, you may submit a counter-notice to us.

A counter-notice should include the following information:

1. Your name, address, telephone number, and email address;
2. A description of the content that was removed or disabled;
3. The location where the content appeared before it was removed or disabled;
4. A statement, under penalty of perjury, that you have a good-faith belief that the content was removed or disabled as a result of mistake or misidentification;
5. A statement that you consent to the jurisdiction of the courts of competent jurisdiction located in the Province of Ontario, Canada, or, if you are located outside Canada, that you consent to the jurisdiction of the courts of Ontario or as provided by applicable law;
6. A statement that you consent to accept service of legal process from the original complainant or its agent;
7. Your physical or electronic signature.

Counter-notices may be sent to:

• dmca@wawanode.com (or legal@wawanode.com)

10. Counter-Notice Handling

Upon receiving a valid counter-notice, we may forward it to the original complainant.

Where permitted or required by applicable law, if the original complainant does not, within the prescribed period, notify us that it has filed a lawsuit or taken other legal action, we may restore the removed or disabled content.

Whether we restore content will depend on applicable law, the complaint materials, the counter-notice materials, the status of the account, the risk to the service, upstream-supplier requirements, and the actual circumstances.

Even if a counter-notice is submitted, we do not guarantee that content, service, or access will be restored.

11. Repeat-Infringer Policy

We may terminate the account or service of repeat infringers.

The following situations may be deemed repeat infringement or high-risk infringing conduct:

1. Receiving multiple valid copyright complaints;
2. Repeatedly hosting pirated software, films, music, games, e-books, courses, or databases;
3. Repeatedly hosting cracked software, serial numbers, activation tools, or license-bypass tools;
4. Repeatedly hosting unauthorized download sites, resource sites, or streaming sites;
5. Being repeatedly reported by rights holders, upstream suppliers, data centers, or anti-piracy organizations;
6. Continuing to host or restoring the same or similar infringing content after being notified;
7. Using multiple accounts, servers, IP addresses, or domain names to evade copyright handling;
8. Other situations that we consider to constitute repeat infringement or high-risk infringement.

For repeat infringers, we may take the following measures:

1. Delete or restrict the relevant content;
2. Suspend the service;
3. Terminate the service;
4. Close the account;
5. Refuse refunds;
6. Reclaim IP addresses;
7. Refuse future orders;
8. Cooperate in providing necessary information to upstream suppliers, data centers, rights holders, or law-enforcement agencies.

12. Prohibited Infringing Content

In accordance with our Acceptable Use Policy, you may not use our services to host, distribute, store, link to, index, promote, or assist access to the following content:

1. Pirated software;
2. Cracked software;
3. Unauthorized serial numbers, activation codes, or license-bypass tools;
4. Unauthorized films, music, games, e-books, courses, databases, or assets;
5. Unauthorized live feeds, streaming services, or IPTV services;
6. Infringing download sites, resource sites, torrent sites, or cloud-storage index sites;
7. Copyright-infringing mirror sites;
8. Trademark-infringing counterfeit websites;
9. Counterfeit-brand sales pages;
10. Other content that infringes copyright, trademarks, trade secrets, or intellectual property rights.

13. Search, Linking, and Relay Content

If your service is used for searching, indexing, redirecting, proxying, relaying, mirroring, caching, CDN, reverse proxy, or similar functions, and those functions are used to access, distribute, or promote infringing content, we may still take action based on a complaint, legal requirements, upstream requirements, or a risk assessment.

You may not use technical structures to circumvent this Policy, for example:

1. Providing only links to infringing content without hosting it directly;
2. Using a reverse proxy to conceal the true source;
3. Using redirect domains to evade handling;
4. Rotating infringing content across multiple servers, IPs, or accounts;
5. Using encryption, obfuscation, or dynamic paths to evade complaints;
6. Hosting infringing content on third-party storage while using our services to promote or distribute it.

14. Trademark, Brand, and Other Rights Complaints

Although this Policy primarily addresses copyright complaints, we may also handle complaints relating to trademarks, brand impersonation, counterfeit goods, phishing, fake login pages, company impersonation, or infringement of other intellectual property rights.

Such complaints may be sent to:

• legal@wawanode.com

If the complaint involves phishing, fraud, malware, or network-security risk, please also send it to:

• abuse@wawanode.com

We may handle such complaints in accordance with the Terms of Service, the Acceptable Use Policy, and other applicable rules.

15. False or Malicious Complaints

You may not submit false, misleading, malicious, fraudulent, or abusive copyright complaints.

If you submit a false complaint, you may be liable under applicable law, including for liability arising from erroneous takedowns, erroneous restrictions, business losses, or legal fees.

We may decline to process complaints that are clearly incomplete, clearly erroneous, malicious, repetitive, sent in automated bulk, or that lack a basis in rights.

16. False or Malicious Counter-Notices

You may not submit false, misleading, malicious, fraudulent, or abusive counter-notices.

If you submit a false counter-notice, you may be liable under applicable law.

If we believe a counter-notice involves fraud, forgery, obvious error, unclear ownership, evasion of a complaint, or other risk, we may decline to restore content or service.

17. Responsibility for User Content

You are solely responsible for content that you upload, store, host, distribute, link to, publish, or run through our services.

You represent and warrant that:

1. You hold the necessary rights or authorizations for the relevant content;
2. Your content does not infringe any third party's copyright, trademark, trade secret, privacy, reputation, or other rights;
3. You will not use our services to distribute pirated, cracked, infringing, or unlawful content;
4. You will promptly handle copyright complaints that we forward to you;
5. You will be responsible for the conduct of your end users, customers, employees, contractors, or other users.

18. Resale and End Users

If you resell, assign, lease, sublicense, or otherwise make our services available to third parties, you remain responsible for the copyright-infringing conduct of your end users.

You must ensure that your end users:

1. Comply with this Policy;
2. Comply with the Terms of Service and the Acceptable Use Policy;
3. Do not host or distribute infringing content;
4. Respond promptly to copyright complaints;
5. Do not circumvent copyright-handling measures.

If your end users violate this Policy, we may directly restrict, suspend, or terminate your relevant services.

19. Record Retention

When handling copyright complaints, counter-notices, repeat infringement, disputes, abuse, or legal requests, we may retain related records, including:

1. Complaint notices;
2. Counter-notices;
3. Ticket communications;
4. Account information;
5. Service information;
6. IP addresses;
7. Domain names or URLs;
8. Logs and evidence;
9. Handling outcomes;
10. Communication records with rights holders, users, upstream suppliers, data centers, or law-enforcement agencies.

Such records will be retained in accordance with our Privacy Policy, our legal obligations, compliance needs, dispute handling, and security needs.

20. Service Suspension, Termination, and Refunds

If your service is suspended, restricted, deleted, or terminated, or your account is closed, due to a copyright complaint, infringing content, repeat infringement, piracy, cracking, unauthorized streaming, or other intellectual-property issues, the related fees are generally non-refundable.

This includes, without limitation:

1. VPS / cloud server fees;
2. Dedicated server fees;
3. IP address fees;
4. Bandwidth fees;
5. Software license fees;
6. Setup fees;
7. Storage, backup, or snapshot fees;
8. Other fees that have already been delivered or that have incurred costs.

Refund matters shall be handled in accordance with our Refund Policy.

21. We Are Not a Legal Adjudicator

We are not a court, nor an adjudicator of copyright ownership.

When we handle copyright complaints, we act on an operational basis, primarily relying on the complaint materials, counter-notice materials, legal requirements, service risk, upstream-supplier requirements, and platform policy.

Our removal, disabling, restriction, suspension, or restoration of content does not constitute a final determination that the relevant content is or is not infringing.

Questions of copyright ownership, infringement liability, and damages must be resolved by the relevant parties through negotiation, arbitration, the courts, or other lawful proceedings.

22. Emergency Situations

In the following situations, we may take immediate action without prior notice:

1. Involving large-scale piracy distribution;
2. Involving cracked software or license-bypass tools;
3. Involving infringing streaming or high-risk copyright complaints;
4. Involving court orders, subpoenas, law-enforcement requests, or regulatory requirements;
5. Involving emergency requirements from upstream suppliers or data centers;
6. Involving copyright issues that may cause significant risk to the network, IP, account, or Company;
7. Involving infringing content that is accompanied by phishing, malware, fraud, spam, or attacks.

Emergency measures may include removing content, blocking ports, restricting the network, suspending service, null-routing IPs, terminating service, or closing the account.

23. Complaint Language

We can accept complaints in Chinese or English.

For faster processing, copyright complaints should preferably be submitted in English or accompanied by an English version. If the complaint materials are unintelligible, inaccurately translated, insufficient, or the content cannot be located, we may ask the complainant to provide further explanation.

24. Distinction Between Abuse Complaints and Copyright Complaints

Copyright complaints primarily involve copyright, trademarks, piracy, cracked software, infringing content, unauthorized distribution, and similar issues.

Abuse complaints typically involve spam, phishing, malware, DDoS, scanning, attacks, proxy abuse, fraud, or other network-security issues.

• Copyright complaints should be sent to: dmca@wawanode.com (or legal@wawanode.com)
• Abuse complaints should be sent to: abuse@wawanode.com

If a complaint involves both copyright and network abuse, it may be sent to both addresses.

25. Governing Law and Dispute Resolution

This Policy, the Terms of Service, the Acceptable Use Policy, and any relationship between you and WawaCloud Inc. arising out of the services are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict-of-laws rules.

Any dispute, controversy, or claim arising out of or relating to this Policy or the services shall be submitted to the exclusive jurisdiction of the courts of competent jurisdiction located in the Province of Ontario, Canada, and you irrevocably consent, to the extent permitted by applicable law, to the personal and territorial jurisdiction of those courts.

26. Changes to This Policy

We may update this Policy from time to time to reflect changes in law, copyright rules, DMCA requirements, business, supplier policies, or service risk.

The updated Policy will be published on our website with a new effective date. Your continued use of the services after the Policy is updated constitutes acceptance of the updated Policy.

27. Contact

If you need to submit a copyright complaint, DMCA notice, counter-notice, or other legal matter, please contact us as follows:

• Company: WawaCloud Inc. (operating as "WawaNode")
• Registered office: Province of Ontario, Canada
• Website: https://wawanode.com
• Department: Copyright Compliance Department
• Copyright / DMCA complaints: dmca@wawanode.com
• Legal affairs: legal@wawanode.com
• Abuse reports: abuse@wawanode.com
• Support: support@wawanode.com
• Tickets: Console → Tickets (https://wawanode.com/dashboard/tickets/new)

WawaCloud publishes its registered office above but does not publish a telephone number; all contact should be made through the email addresses above or through a console ticket.

28. Note on the Chinese Version

The Chinese version of this Policy is provided for the reading and understanding of Chinese-speaking users. In the event of any inconsistency or conflict between the Chinese version and the English version, the English version shall prevail, except where applicable law mandates otherwise.