For a Windows server, the most common way to connect is Remote Desktop (RDP). Before you start, go to Dashboard → service detail page and note your server's IP address, then confirm or set the Administrator password under Reset password.
Connect from a Windows PC
- Press
Win + R, typemstsc, and press Enter to open Remote Desktop Connection. - In the Computer field, enter
your-server-IP:3389(3389 is the default port and can be omitted). - Click Connect, then sign in with username
Administratorand the password from the dashboard. - On the first connection you'll see a certificate warning — accept it to continue.
Connect from macOS
- Install Microsoft Remote Desktop (Windows App) from the App Store.
- Click
+→ Add PC and enter your server IP as the PC name. - For User account, choose Add User, enter
Administratorand the password, save, then double-click to connect.
Harden security (strongly recommended)
- Right after logging in, change the Administrator password to a strong one.
- Unless you need open access, restrict port 3389 in the server firewall to your own fixed IP only.
- Consider changing the default RDP port to reduce exposure to automated scanning and brute-force attempts.
RDP won't connect? Use VNC as a fallback
If Remote Desktop refuses to connect, first try Reboot from the dashboard, or open the VNC console to reach the desktop directly and check whether the system booted and whether the firewall is blocking 3389. On NAT plans the RDP port may not be 3389 — use the mapped port shown in the dashboard.
Still stuck? Open a ticket at Dashboard → Tickets (/dashboard/tickets/new) and link the affected service, and we'll help you out.