Connecting, IPs, reinstalls, traffic, renewals and other server topics.
Find your server's IP and root password in the dashboard, then log in over SSH from Windows, macOS, or Linux — with the browser SSH console as a fallback.
Add extra IPv4 at checkout or from the service page (¥20 for the first month, then ¥10/month, up to 5 per server). Change a blocked IP in one click for ¥20.
Use ping, tcping, and mtr/traceroute from a mainland network to tell whether your server has ICMP filtered or its IP truly blocked, and when to switch IP or open a ticket.
Yes — open your service detail page in the dashboard, click Upgrade Plan, pick a higher spec, and pay the price difference via an invoice; for downgrades, open a ticket.
Connect to your WawaNode Windows server using the built-in Remote Desktop client on Windows or Microsoft Remote Desktop on macOS with your server IP, the Administrator account, and the password from the dashboard, plus security tips and a VNC fallback.
Forgot or want to change your server's root password? Reset it with one click in the dashboard, change it from inside the OS with a command, or recover access via the VNC console if you're locked out.
Reinstall your server's OS in a few minutes from the service detail page, choose an image, and reconnect with the new password.
You can usually switch from monthly to annual billing — which is often cheaper per month — at renewal or by opening a ticket to convert the billing cycle.
Explains inbound vs outbound traffic, why metering depends on your plan, and how to check live usage in the dashboard.
Your traffic quota resets automatically each billing cycle on the service's billing date; check remaining traffic in 流量与监控, and if it runs out, buy a traffic package or wait for the reset.
Understand how auto-renew ties into your traffic cycle: a successful renewal starts a new cycle and resets the traffic counter, so keep your balance topped up.
IP geolocation databases lag and disagree with each other, but this does not affect your routing or speed — here is how to check, request a correction, and open a ticket if you truly need a specific region.
After expiry your server is first suspended, then permanently deleted following a grace period; renew within that window to restore it, but once deleted the data is gone for good.
Refunds are available within the policy window by opening a ticket; used traffic and special-offer plans are generally non-refundable.