Forgetting your root password — or simply wanting a stronger one — is common. Here are three ways to handle it: a one-click reset in the dashboard, changing it yourself from inside the OS, and a recovery option via VNC if you're locked out.
Option 1: One-Click Reset in the Dashboard (Easiest)
- Log in at wawanode.com and open the dashboard.
- Go to the service detail page for the server.
- Click Reset Password, then set and confirm a new password.
- The root password (Administrator on Windows) is reset. Give it a moment, then log in with the new password.
Note: A Reinstall OS also sets a fresh password. Use the password shown or set during reinstall.
Option 2: You Can Already Log In and Want to Change It
Linux: SSH in, run the command below, and enter the new password twice when prompted:
passwdWindows: Connect via Remote Desktop (RDP). You can reset from the dashboard, or run this in an Administrator Command Prompt:
net user Administrator NewPasswordOption 3: Locked Out / SSH Won't Connect
If the password is wrong and SSH won't connect, open the VNC console or the browser SSH terminal from the service detail page. Work directly in the OS through your browser, log in, then change the password with the commands above.
Quick Tips
- NAT plans use a mapped SSH port — include the correct port from your assigned range when connecting.
- Use a strong password (upper/lowercase + digits + symbols) to resist brute-force attacks.
Still stuck? Open a ticket at dashboard → Tickets (/dashboard/tickets/new) and link the affected server, and we'll help you out.