An expired server isn't deleted right away. It goes through two stages: first it's suspended, then after a grace period it's permanently deleted. Knowing this timeline helps you renew or back up before any data is lost.
What happens after expiry
- Suspension: If you don't renew on the expiry date, the server is suspended. You can't power it on or access it, but the data is still kept.
- Grace period: After suspension there's a grace period during which the data is preserved and you can still renew to restore the server.
- Deletion: If you still haven't renewed by the end of the grace period, the server is deleted and the data cannot be recovered.
The exact length of the grace period depends on your plan — check the status and expiry info on your service detail page. If it isn't clearly stated there, open a ticket to confirm rather than waiting and guessing.
How to avoid deletion
- Renew in time: Renew from
Dashboard → service detail page. Even if it's already suspended, renewing within the grace period usually restores it automatically. - Keep enough balance: Go to
Dashboard → Balance top-upand add funds via Alipay or WeChat Pay, card, or USDT, then renew. - Enable auto-renew: Turn on the auto-renew toggle on the service detail page so the fee is deducted from your balance before expiry.
Always back up first
Once a server is deleted, the data is unrecoverable, so back up important files in advance. For example, pull data to your local machine over SSH:
scp -r root@your-server-ip:/var/www ./backupStill stuck?
Not sure how much grace period is left, or your server is suspended and you want it back fast? Open a ticket at Dashboard → Tickets (/dashboard/tickets/new), link the affected service, and we'll help you out.